Functional Support

Job Description

• Monitoring the systems and support to customers

• Issue tracking, issue analysis and troubleshooting as 1st level and 2nd level support

• After issue analysis, if the issue meets with functional point of view, need to provide solution directly to customer

• After issue analysis, if the issue doesn’t meet with functional point of view, need to escalate to development team/ project team which is 3rd level support.

• Carrying out unit testing, integrated testing, performance testing, functional testing

• Supporting the client’s testing team during the SIT, UAT, Pre-production and production environments

• Supporting in system maintenance after Go-Live

• Providing test cases and test evidences to clients if need

• Providing system trainings to clients if need

• Gathering detailed business requirements if need

• In some emergency case, ability to support in holidays and out of working hours (24/7) for the end of day of the business (EOD/COB) if need.

• Creating project documentation if need (e.g. Detail Requirement Scope, Issue List, functional/Unit Test specification, Integrated Test specification, User Guide, Weekly Reports, Monthly Reports, Yearly Reports, etc.)

• Effectively works in teams as well as independently

• Communicate effectively and professional with internal and external

• Ensure comprehensive, timely and quality delivery of all requests

Job Requirements

• Any graduate/Prefer Bachelor Degree in Computer Science/IT or other relevant qualification

• Minimum 3 years of experience in banking/ finance/ microfinance system environment

• Well known in core banking system’s operation and functionality

• Strong knowledge in loan functionality

• Knowledge in core banking system’s related reports

• Accuracy, high quality of issue analysis skills and testing skills with covered testing scenarios

• Experience in issue tracking, troubleshooting and verification skills and able to advise to customers and other consultants.

• Prefer knowledge in creating unit test specification, integrated test specification and execute the test cases to meet with system’s requirements and functionality

• Experience in gathering business requirements

• Able to understand customer requirements and advise project team on highly specialized, complex solutions architecture to implement

• Basic knowledge of DBMS

• Prefer basic knowledge in system development

• Prefer knowledge in accounting and related reports

• Must be able to sign a two-years contract after the probation period of three months

• Ability to use office tools (For example: excel word, power point)

• Good in English (Reading, Writing and Understanding) and banking exposure

• With excellent learning, professional and positive communication, coordination skills, good sense of teamwork and strong sense of responsibility

• Ability to support user queries with the right spirit and optimal solution

• Ability to work and code with challenges and under pressure to meet the targets

• Team player, self-motivated and ability to take ownership of the work