Job Description
- Monitor and maintain computer systems and networks.
- Provide first-level contact and support resolutions to the user issues.
- Respond in a timely manner to service issues and requests.
- Walk users step-by-step through the problem-solving process.
- Support with troubleshooting hardware and system software.
- Follow up with users to ensure satisfactory service.
- Assist in managing email servers, storage systems, and user access controls.
- Monitor and maintain network infrastructure (LAN/WAN), ensure connectivity, diagnose network issues, and coordinate with vendors or ISPs as necessary.
- Assist in the planning and execution of infrastructure upgrades and deployment processes.
- Support the implementation of server and network security measures (firewall policies, VLANs, access controls).
- Document and maintain accurate records of network topologies and device configurations.
Job Requirements
- Customer-service oriented with a problem-solving attitude.
- Ability to diagnose and resolve a variety of technical issues.
- Team-oriented mindset with an openness to constructive feedback.
- Good team player, interpersonal and communication skills with positive attitudes, demonstrates ability to achieve results.
- Eager to learn new technologies and systems.
- Experience working as an IT helpdesk technician or in a similar role.
- At least 2 years of experience is preferred.
- Written and verbal communication skills in English.
- Able to travel if required.
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